Frequently Asked Questions
Your prices are really good. Is everything new and authentic?
Yes, Absolutely! Flag Lady Gifts sells only genuine first-quality merchandise.
What is your "Low Price Guarantee?"
At Flag Lady Gifts, we strive to give you fair and accurate prices at all times. If you find the identical item elsewhere online at a lower price (including shipping), please let us know. We will do our best to match that price for you.
time to time there may be information on our Web Site that contains
typographical errors, inaccuracies, or omissions that may relate to
product descriptions, pricing, and availability. Flag Lady Gifts LLC
reserves the right to correct any errors, inaccuracies or omissions and
to change or update information at any time without prior notice
(including after you have submitted your order).
Where is your shipping location?
We ship from Wayne, PA, just outside Philadelphia, our nation's birthplace.
Do you guarantee your products?
We sell only new, top-quality merchandise and stand behind our products in the case of a manufacturing defect. However, we cannot control how a product is used (or mis-used) and need our customers to take care with their purchases.
What if my order is damaged or defective?
We inspect each item prior to shipping. If an item arrives at your door damaged or defective, we will either replace it, or issue a refund. Simply email Jan at info@FlagLadyGifts.com within 5 days of receipt of your order and we will make it right for you. Please provide your phone number. If your items were damaged in shipping, be sure to keep the original packing materials and box in case an inspection is requested by the shipper.
If you need to exchange an item, we make it easy for you. Just contact us within 5 days of receipt of your order to arrange a return. Most exchanges are jewelry that was originally shipped at our expense. In the case of a jewelry exchange, the customer pays the return shipping charges + $5.00 to ship a new item out and restock the returned merchandise. Other exchanges may result in a different shipping charge.
Canceling or Changing an Order
If you need to change or cancel your order, please contact us as soon as possible, as we ship quickly. We will do our best to help you out, but cannot guarantee that we will be able to change or cancel an order after it has been placed. Please be sure to include your order number in any change or cancellation requests.